Support — Piscary

Publisher: Morgane Garnier — sole trader (micro-enterprise), trading as KreaRise Contact: contact@piscary.app Last updated: October 19, 2026

Need help with Piscary? Write to contact@piscary.app: we answer within two business days, in English or French. In the app: Me → ⚙ Settings → About → Contact us.

Account

• Sign in: with Apple, Google, or an email address and a password. A forgotten password is reset from the sign-in screen.
• Delete your account: Me → ⚙ Settings → Account → Delete account, then confirm your identity. Deletion is immediate and permanent. Details: Delete your account.
• Minimum age: 13 (Terms of Use).

Piscary Pro

• Plans: monthly, annual (with a free trial for new subscribers), or a one-time lifetime purchase. Prices are shown in the app, from the App Store.
• Restore a purchase: Me → ⚙ Settings → Subscription → Restore purchases, signed in with the same Apple ID.
• Cancel a subscription: Me → ⚙ Settings → Subscription → Manage subscription, or iPhone Settings → [your name] → Subscriptions. Deleting your Piscary account does not cancel a subscription. A lifetime purchase is never billed again.
• Refunds are handled by Apple: reportaproblem.apple.com.

Privacy and ads

• Your choices (usage statistics, recognition help): Me → ⚙ Settings → Privacy.
• Tracking (iPhone): iPhone Settings → Privacy & Security → Tracking → Piscary.
• Ad consent (Europe): Me → ⚙ Settings → Privacy → Manage ad consent.
• Report an ad: the Report this ad link under an ad in the feed, or Me → ⚙ Settings → About → Report an ad.
• Full details: Privacy Policy.

Community

Every catch, comment and profile has a … menu to report or block. Reports are reviewed within 24 hours. Child safety: Child Safety Standards.